I was so grateful to have an understanding technician such as Dallas Frazier come to help me take care of my garage door mishap. He was so knowledgeable and efficient. Blessings on all of you for such excellent service and care. Janet Foltz
Showing 9,490 of 20,494 testimonials
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Jay or kathy Steinberg
09/20/2018
Chris Carelas was honest, knowledgeable, and did a good job.
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Roger Garcia
09/19/2018
I give you 5 stars
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Mike Merek
09/19/2018
Your a tech Chris A was great! He offered t o help me over the phone to save me $150. When he arrived at my home he found a major problem with center bearing mount. He had all the repair parts on the truck. Would highly recommend your services. Called your office At 8am and Chris was at my home by 10am! Thank You! T
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Laura Lizotte
09/18/2018
The guy didn’t put the belt back right and I went to,close,the garage and it broke.the guy came back and was had an attitude of oh well it’s broke..well its broke because he didn’t put it back properly..
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Marge Terrell
09/18/2018
The installer was an excellent and knowledgeable person about garage doors. It was late in the evening, plus a Sunday and he took his time to repair our garage door. We are grateful for such a repair person that took his time and really enjoyed his job. The rating is a 5.
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Tom Storms
09/18/2018
Great service – prompt, courteous and helpful. Matt diagnosed and repaired my dead garage door opener – on the weekend! He even corrected the previous installation to operate more smoothly. This is the smoothest and quietest garage door opener I’ve ever had. Thanks, Matt!!
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Sally Koiso
09/17/2018
Shane replaced the rollers and springs also fixed a gear in the garage opener. Our garage door now purrs and we could not be happier. He was courteous, polite and also arrived on time which I appreciated. Thank you, Sally Koiso
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Steve Anderson
09/16/2018
I should have provided comments before this latest warranty repair so my comments are related to our experience with the door since purchase including the recent service call. We purchased a new hurricane rated garage door in September 2017. Since that time we have had a number of serious issues with the installation that required repair. The first issue involved the bottom metal sill plate with the weather strip literally falling off the bottom of the door. Thankfully it did not damage the cars in the garage. The second issue involved poor operation of the door which required more bolts added to the brackets that attach the individual panels and fasten the back hang with an anchor. The most recent issue involved the bracket that attaches the door to the track the lifts the door. 2 out of 4 bolts had fallen out, one bolt had sheared off so that the door was attached with one bolt. The technician replaced the bracket with a 21″ reinforcement bracket which he mentioned should have been used at installation given the weight of the double door – a $100 upgrade that was not offered when we purchased the door. All of the repair work was done under warranty at no cost, but I have never had similar problems with garage doors at previous residences after many years use. The technician (Luke) that made the recent repair was excellent. On time, efficient and pleasant. He deserves 5 stars but our overall experience with Precision has been anything but 5 stars.
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Donald
09/16/2018
Starting with phone call to technician Joe showing up on schedule to Joe carefully explaining options and cost for broken garage door opener, the experience with Precision was professional, personable and excellent. I appreciated having options from good, better to best and appreciated having each pro and con explained to me by Joe. No pressure, just the facts. We chose a new unit and have been very satisfied Highly recommend