Trusted by Thousands of Homeowners

Josh did a great job of defining and fixing the issue. Additionally, was very courteous and professional. A clear 5 star in my book.

Great job fast service done in 1 day. Thank you so much

The first contact with the person setting up the appointment to the tech David Crowe was truly five star all the way. I called at about 1:30 pm and was told I would have a tech today between 2 and 6pm. David Crowe was the tech who kept me informed when he would be arriving. He called me once and gave me an idea of when he would be here. then called again giving me fifteen minute to arrival. He arrived as promised and was most professional from the moment he arrived till he left. He asked me what was wrong. He told me that he would figure it out. He then spoke to me explaining what needed to be done and began the work right away. He completed the work and made sure I understood what he had done and how to operate the new equipment. He made sure my door opener worked and my car was programmed correctly too. He also showed me how to lube the system once a year and left me a can of lube. Before he left we wanted to make sure I had no questions and was satisfied with everything. Your company was wonderful and will refer to all my friends and will always use your company.

Excellent service, both by phone and personally!!!!

Very professional work, timely and perfectly repaired ,,,

I had an excellent tech, Kevin C. He went out of his way to install a new motor and provided me with options. As excellent as he was, the customer service was absolutely horrible. I have two homes, and we installed this new door as a safety feature since I often come to this house alone and want to drive right in and close the garage door. I’m a 66 year old woman and feel vulnerable being here alone. When my garage door wouldn’t close, my entire house was open to whoever wanted to come in. Two different people at customer service continued to tell me I would have to wait until tomorrow. I explained that my house was wide open and that I could not sleep there exposed, nor could I leave the house wide open and go to my other home. They continued to switch me to other people who told me the same thing. Finally I asked to speak with a manager and pointed out that we went with precision because they provide emergency service. She did manage to find someone, Kevin, who came out within the hour. I spent more than an hour, beginning at 1pm and continuing until 1:50 arguing with customer service that I need it done today. I was very disappointed with the people at customer service, but I do give 5 stars to Kevin C. who was extremely efficient and courteous.

Five Stars all the way! We came home from vacation to find our spring was broken, the door was too heaving to lift manually and we had two cars stuck in our garage. At noon we called the number on the sticker from a previous service call four years ago and there was a technician at our house by 6:30. The tech was Wesley Allen and he could not have been nicer or more courteous. He explained the process, provided the cost options and the work was done within an hour. The process could not have done any better.

We had an excellent experience with Precision. The technician was not only very knowledgeable but super personable. Thanks Dave.