Trusted by Thousands of Homeowners

Once again your service was excellent. Adam M. represented the company so well. Adam had the most positive attitude, explained everything well and of course, showed up promptly which seems to be a constant with the representatives from Precision. I would not even consider another company. My door is 30 years old and you have it running like its new. Consistency in service excellence is the only way I can describe Precision.

The technician was polite, respectful, knowledgeable, and friendly. I had a broken spring that needed replacing and anticipated having to replace the unbroken one, too, just because of age. He pointed out some other things that needed attention (shaft was bowed, left end bearing cracked, broken hinge, etc), which I was totally unaware of, and appreciated him pointing them out. He returned from his van with three options written down on a legal pad for me to consider. They ranged from just under $600 to $1,204. I opted to go for all repairs at $1,204. In the corner of the notepad, it said, “FL tax 7% and fuel.” He explained what the fuel charge was and said it came out to about $20. I thought this was pretty sketchy, but said nothing. I commented that the total cost (once tax and fuel were added) was more than I had bargained for and asked if a military discount was offered. He told me that instead of a military discount, he would not charge me sales tax or the fuel charge and that it was a better deal than the 5% offered for the military discount. I agreed to move forward. The work was completed in a timely fashion, looked great, and the door operates better than it ever has before! I paid and he said that I would receive my invoice via email, which I did a few minutes after he left my home. It was only AFTER I examined my invoice that I felt somewhat deceived. Although I was not charged a fuel tax, I also realized that there was no sales tax charged to begin! So the discount I was told that would be better than the military discount amounted to a $20 fuel charge. I would have totally been better off with the military discount!! Then I started looking at the parts and their cost, which were not on the estimate written on the legal pad. On the phone, I was told that springs ranged from $84-$250. My springs were $300 each because I opted for the powder-coated ones. I assumed that the powder-coated ones would be the top of the range at $250, which means I was lied to by the person who answered my initial call. She should have told me that springs can range from $84-$300 instead, which would have been more accurate. Then there were two end-bearing plates that honestly are just small pieces of metal at the end of the shaft. They were itemized on my invoice at $90 EACH! That has to be a total rip-off. The drums were $94 each, too. I called the company and expressed my disappointment over the no sales tax/fuel charge vs the military discount and was refunded $60.20 without any argument. That brought my total for the day down to $1,143.80. I liked the technician very much and he did great work, but I feel that he was dishonest in his dealing with me. Why tell me he would waive the sales tax when there was never going to be any to begin with? Whatever happened to good, honest work at a fair price? It seems to no longer exist, unfortunately. I appreciate the small refund, but it doesn’t compensate at all for the trust that has now been broken. There is an old saying that a satisfied customer might tell one person, but a dissatisfied customer will tell everyone they know. Something to think about. PROS: Great work, nice result. CONS: Sketchy business practices.

your company is doing a good job I really appreciate the work they at home with my garage door they were on time very respectful and also they take time to explain the to me for me to understand I am so glad I call precision thanks.