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Christian, our Precision tech, was great! He called ahead, was friendly, listened to what problems we were having, did a thorough inspection of our equipment and then clearly explained the underlying causes to our door opening problems, that ultimately resulted in spring, bearing and wheel failure. He quickly provided us a list of recommended repairs and various cost and hardware options to choose from, all without any sales pressure other than simply providing the associated warranties for each selection. We really liked the fact that he had all necessary repair parts with him on his truck and then knocked out the work in relatively short time – considerably less than 2 hours! Needless to say, we were happy with his work. One thing to note – we chose the best parts and longer warranty options, so it wasn’t totally unexpected that the overall cost was slightly higher than quotes for standard repair parts…but it can catch you off guard.
Showing 10,840 of 20,494 testimonials
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Stan Shipp
07/30/2017
Outstanding workmanship. John Pappas did a great job. He was thorough and prepared. He left the job site just as he found it. He is a credit to his craft and his company.
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David Frassa
07/28/2017
good job/ tech person was friendly and polite
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Randy Greer
07/28/2017
I’m already a customer and will be for life. Your company truly understands the meaning of customer service which is number 1 for me in terms of having items fixed when they require some type of home servicing.
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Dino Ferrari
07/28/2017
John T. went beyond my expectations! I wasn’t sure what to expect when John showed up, especially after my initial and first experience with Precision. With a non-assuming manner John asked me to explain what had happened during my first experience. I shared with him and he listened. In the end, all of my concerns were addressed, repairs completed, and all within a reasonable timeframe and price. As a person who prefers doing business with companies only through word of mouth or customer referral, I can comfortably endorse Precision Garage Doors. In addition to thanking John for going up and beyond, I would like to also thank Danielle for contacting me shortly after submitting my complaint. She expressed humility and a willingness and commitment to make things right. Lastly, I have not met the ownership of Precision but it occurs to me that it makes the customer experience the most important element of its business.
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Joyce Byington
07/28/2017
They came out the same day and installed the new belt drive opener. It is so quiet compared to the old one that I have to open a door to make sure it is really down. I am vey satisfied and the repair man was very courteous and did a good job.
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Rich Thach
07/28/2017
Service doing a great job
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Jessica Bergman
07/27/2017
I requested recommendations on FaceBook for garage door repair companies specifically in my area (OSH and RiverBend) from my friends. However, no one has garage doors, just carports. Two of my neighbors built new houses with new garage doors, and they recommended you. One of the springs, a hinge and trolley were broken. Remotes were replaced by one that also was mounted outside. Technician was punctual, helpful, pleasant and clear.
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Laurel Warner
07/27/2017
Your technician was personable and efficient. The work he performed seems to have been adequate for the problems we experienced.
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Frank Zayas
07/26/2017
Fast service.